⭐⭐⭐⭐⭐ Feefo Platinum and Moneywise Best Customer Service for unicorn startup

Set-up your Customer Service to deliver your Brand Promise

I help start-ups launch & scale their customer contact operation, providing “end-to-end” services, ensuring your team have purpose, process and technical capabilities to win & retain customers.

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Go-to-Market Start-up Essentials

I architect and deploy the end-to-end operational engine your start-up needs to move from launch to market leader without the chaos. This turnkey package focuses on four mission-critical pillars:

Governance & Compliance: FCA-ready frameworks, escalation matrices, and clinical governance.Organisation & Talent: Data-driven headcount forecasting and high-performance recruitment blueprints.Process Engineering: Documented SOPs and visual service blueprints that eliminate single points of failure.Tech Stack Optimization: Expert configuration of CRM and support tooling (Zendesk, Intercom) for maximum automation.

Work

Project Brief: Private Medical Insurance StartupLiftedBy Consulting was engaged by Lateral UK to architect and deliver a sophisticated, greenfield customer operations function. Partnering directly with the CEO, the mandate was to build a discrete, high-end service model that ensured absolute operational excellence and full compliance with FCA regulations and Clinical Governance from day one.

About

Built on Integrity, Delivered with Excellence.The problem I solve: I architect and transform customer operations for regulated, high-end brands that cannot afford to compromise on compliance or service quality.How I solve it: I bridge the gap between human leadership and technical precision, acting as both a strategic advisor and a hands-on platform architect who configures the tech stack to meet complex operational needs.The outcomes: My clients benefit from cost-efficient, award-winning contact centers characterized by high staff retention, increased customer loyalty, and a service model that directly drives commercial growth.Why pick me: With over 18 years of experience, I have a proven track record of scaling operations from startup to multi-national success, consistently delivering "regulator-ready" excellence that has earned industry-leading NPS scores and Feefo Platinum status.